Refund policy

1. All Sales Are Final

Due to the handmade, personal, and hygienic nature of our products, all sales are final.

We do not accept returns or exchanges once an order has been placed.

 

2. Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or missing an item:

• Email us within 3 days of delivery

• Include your order number and clear photos of the issue

We will review it and make it right.

(We’re a small business 🤏🏾not Amazon — but we still take care of our hoochies.)

3. Lost or Stolen Packages

Once an order is marked delivered by USPS/UPS, we are no longer responsible for lost or stolen packages.

Please file a claim directly with the carrier.

We will assist when possible, but we cannot replace packages marked as delivered.

4. Processing Time for Resolutions

If a refund or replacement is approved, please allow 5–7 business days for processing.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as oils, food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.